Advice

Ok, lets get to the real reason you are here. Below are some common symptoms that can occur on your computer.

Firstly, could you please have the following information ready when you call Computer Soup. However, please do not worry if you don’t have all of the information to hand, we can help decipher any missing elements.

Make of the Machine	Dell, Hp, Acer
Model Number of Machine	Virgin, Sky, BT
ISP/Broadband Supplier	XP,Vista,Windows 7, Mac, Linux
Operating System	Laptop or Desktop
Form Factor

Common symptoms

Computer will not start - White Writing onscreen. No Power. Wifi not connecting. Blue Screen of Death, (BSOD). Power failures and Rebooting. Machine slow to start up. start up errors. No Internet. Crashing, memory dumps. Error - Reports. Internet Explorer continually crashing. Slow-internet connection. Cannot see machine on network Strange Pop-up Messages, Fake Anti-Virus alerts, Program Errors. Driver Issues, Printer not responding or printing, End now not working. Freezing. Graphics resolution not correct. Graphical anomalies, Unable of install software. Unable to uninstall software. Email wont send. Excessive Spam.

If you are experiencing anything like the above, call Computer Soup now and we can arrange to perform a free health check* on your machine.

It is not widely known but most machines require a regular clean every two years or so dependent on use. With the Computer becoming ever more important in our daily lives it becomes increasingly likely that they are exposed to viruses and spyware. This can be especially so with machines supporting multiple users.  The best way short of a new machine is to perform a clean build of the machine operating system. This is an ardous task to the novice. The process Involves data backup, installation of software, system updates, drivers sourcing and installation and post cleanup configuration.

Why not allow Computer Soup to give you a fixed price on your system rebuild and take the strain away. Our rebuilds are always comprehensive and a rebuild resolves 98% of all logical errors. It results in a more clean and faster machine.  We also know how to back up all relevant user data. The process can be performed onsite during either a morning, afternoon or evening timeslot. In the majority of cases of encountered it’s found that most slow machines have been run out of the box for several years. This is rather like running a car and never changing the brake pads, tyres or oil!! A rebuild can give a new lease of life to your machine. Done properly with a RAM increase you can extend the machines productivity and prevent those arguments!!  

If your machine is still slow to start-up despite of a clean build then you may need the RAM Increasing. This is the computers main memory. Allow computer soup to identify the correct required RAM for your machine and source the best supplier. Computer Soup can fit the memory and your machine will once more be up to par. This is a great way of gleaning more life from your old workhorse.

Lately the most virulent viruses take the form of malware and scamware. These are fake alerts and trick software designed to extort money from the unsuspecting user Computer soup can remove and advise on prevention of these nasties. We can educate you how to identify these scams amongst the genuine alerts. Obviously tricksters are becoming more and more unscrupulous but becoming more web/tech savvy will enable you to question dubious situations.

Are you having Connection difficulties or slow page loading?

Allow Computer Soup to liaise on your behalf and negotiate a favourable deal in terms of speed and cost. Ask for our ISP check when we visit and we can find the best deal for you.

Wireless setup – No connection?

We can isolate faults whether at point of the ISP’s master socket or with your own router. pc. laptop setup.

You may find yourself connected to the router but have no access to websites? If you have gone through the simple task of rebooting the router but to no avail then call Computer Soup for a fault diagnosis. We ask the right questions on your behalf and will make that long distance call for you. Don’t allow your ISP to bamboozle you or blame your computer. Our tests show very quickly who is at fault and we can start the recovery procedure sooner.

Purchasing Advice.

As with everything in the digital world it is what is under the bonnet that really counts Buying a new machine can be a veritable labyrinth or minefield.

If you don’t know your RAM from your ROM? No worries – either consult our Jargon/FAQ or call us to receive 1-2-1 explanations of these terms using plain English and useful analogies. Computer Soup is here to help.